Does Loyalty Mean Nothing?
I have being using StarHub bundle (including TV, broadband and home line) for almost 13 years, renewed contract last year January.
Last year December received notice of job relocation to overseas and have to stop StarHub. Then I found that for the remaining 10 months’ subscription, I was asked to pay over 600 dollars’ early termination fee.
Despite I told StarHub that I am a loyal customer of almost 13 years, and the termination of subscription is not initiated by me, but due to the fact of unexpected job relocation, StarHub hotline staff insist that I must pay the fine.
I feel quite unfair.
Loyalty seems worth nothing, and uncontrollable situation is also not considered. StarHub is forever winner over customers. I am trying to transfer my subscription ownership but it’s quite difficult to sell despite it’s cheaper compared to the same package signed now.
Anyone has any idea on how to request waiver of the early termination fee due to unpredictable job relocation, or reduce it?
Thanks a lot.
Some people can provide the proof of involuntary job relocation lah, at least for these waivers should be given. They are telco giant, so they are very profitable, how much they can lose by giving waivers to very few people who have valid special reasons to quit? But I will obviously pay over 600 dollars for nothing. I think it’s not because cannot do technically, it’s more about the value of the company, put profit above humanity…… too deap, sorry. I am an insignificant person who cannot change anything, but God is watching, haha. Thanks for your well wishes
Here are what netizens think:
- Loyalty? With all these Telco??? It’s probably only worth a good will $150 handset voucherÂ
- You signed the contract to enjoy the benefits so you need to abide by the terms in that contract, including an early termination fee
- You think you the only customer? To them everyone is just business
- Big Telcos are merciless. Shop wisely !
- Even if they want to waive it for u, how do u expect them to ask the proof of relocation from everybody? I know that it’s really unfair but think abt it this way. Everything is already stated in black & white, that they will impose early termination fees. Our relocation or whatever the reason is none of their business. It is not a rule that they can bend just because some loyal customer wants out, although due to no fault of your own. They’re a telco giant; cannot be compared to an enrichment ctr where flexibility can be practised. They don’t care. Even M1 or Singtel won’t do it for anybody. I hope u will eventually find someone to take over it.