Police Warn of Phishing Scams Targeting YouTrip E-Wallet Users
Singapore police have issued an advisory warning the public to stay alert against a recent wave of phishing scams targeting YouTrip e-wallet accounts. Since 14 June 2025, authorities have recorded at least 21 reported cases, with financial losses totalling over $16,000.
In this scam, victims are lured by social media advertisements promoting discounted food items, including durians. When users click on the links, they are redirected to fake websites designed to mimic legitimate platforms. Victims are prompted to enter their YouTrip card information along with delivery details such as phone numbers.
Scammers then exploit the victim’s phone number to log into their YouTrip account. Victims receive a One-Time Password (OTP) via SMS, which they are tricked into entering on the phishing site, believing it authorises their food purchase. Subsequently, the victims are prompted to provide their six-digit YouTrip login PIN, allowing the scammers to take full control of their accounts.
How Victims Are Targeted and What to Watch Out For
The scam becomes apparent when victims notice unauthorised transactions or account takeovers. While the current incidents involve food-related promotions, police caution that scammers may change tactics or themes to lure unsuspecting users.
Authorities emphasise that e-wallet login PINs should only be entered on official apps or websites of the service provider. Users who detect unauthorised transactions are urged to contact their financial institutions immediately.
To further protect themselves, members of the public are advised to adopt the “ACT Against Scams” measures: Add, Check, Tell. Users should install the ScamShield app to filter calls and SMS, set internet banking transaction limits, and enable two-factor or multifactor authentication on all banking and e-wallet platforms.
Reporting and Community Vigilance
“Check” involves verifying any suspicious advertisements or links through official sources such as the ScamShield app and hotline 1799. Avoid clicking on dubious URLs or sharing OTPs and personal information with unverified sources. Be cautious of deals that appear too good to be true, and always confirm that login credentials are entered only in official applications or websites.
“Tell” urges victims to report fraudulent transactions to their financial institutions and notify the authorities, friends, and family. Suspicious advertisements should also be reported to the respective companies or platforms.
Police remind Singaporeans that preventing scams is a collective responsibility. For more information on scam prevention, the public can visit www.scamshield.gov.sg. Staying vigilant and sharing knowledge are essential steps in safeguarding the community from cybercrime.