SINGAPORE – A 31-year-old woman, who earns over S$10,000 a month, has turned to the Consumers Association of Singapore (CASE) after a local matchmaking agency failed to meet her expectations for potential partners. The woman, identified as Luo (a transliteration of her name), expressed her dissatisfaction after the agency did not introduce her to men who matched her criteria for income, education, and appearance..
Master degrees with $10K salary and moved to Singapore
According to Shin Min Daily News, Luo, originally from Hunan, China, has been residing in Singapore for eight years and has been employed since earning her master’s degree from a local university. Feeling ready to settle down, she sought the services of Singapore Red Line Dating, a matchmaking agency, in April 2025. During her initial meeting at One Fullerton, she filled out a personal details form and was presented with various matchmaking packages.
The agency offered a range of options, with the most affordable package priced at S$6,999, which included three potential matches. Luo was shown profiles of men who were described as “good-looking” and earning “tens of millions” annually. Ultimately, she opted for a more practical S$600 package that allowed her to meet two men, transferring the payment immediately without receiving a receipt or signing a contract.
Diploma not good enough
However, when the agency introduced her to potential matches via a WeChat group, Luo was disappointed to find that the men did not meet her expectations. She noted that they only held diplomas, earned modest incomes, and did not appeal to her physically. When she requested to be introduced to other candidates, the agency insisted she meet the men they had already presented.
Frustrated, Luo sought a refund, but the agency pressured her to meet the unsuitable matches. She recounted a negative interaction with a staff member who dismissed her concerns and made personal attacks, stating that many women like her were part of their clientele. After threatening to report the agency to the police, the staff member agreed to process her refund, but it never materialized.
In her quest for justice, Luo took to social media to share her experience, discovering that she was not alone. Other clients reported similar grievances, including one man who paid S$3,000 but was unable to schedule meetings with any women. Another woman shared her story of being offered a package initially priced at S$36,000, later reduced to S$7,500 for four matches, but found that the agency could not verify the single status of the men introduced.
According to CASE, two complaints against Singapore Red Line Dating Pte Ltd were filed between January 1 and April 30, 2025. CASE President Melvin Yong confirmed that one complaint involved pressure to purchase a package, while the other related to the agency’s failure to provide matches that aligned with consumer preferences. He stated that CASE is currently assisting the affected customers.
The agency claims to be a professional matchmaking service from Hong Kong with over a decade of experience, having helped more than 4,000 singles find partners.
As Luo continues to seek resolution, her story serves as a cautionary tale for others considering similar services.