This post is for awareness purposes and for Apple to know about their security system that they have which is so called world class.
On 13/07/2018, i got a shock of my life at night when i discovered that my account balance has been completely wiped out when i did not purchase anything. In disbelief, i made the call to DBS and asked for the transaction details for that day. Transaction details showed that i have purchased $700 worth of items in ITUNES WHICH I HAVE NO IDEA ABOUT.SHOCKKKKED PART 2!
I am using Iphone 7 and all my card details are on my phone and nowhere else. I was in a family outing which was stayover for 2 days and just imagine the horror. I tried calling Apple but on Sat and Sun their lines are all on busy after 10pm. Incase of an emergency and need to contact them their hotlines are closed at night. SHOCKKKKED PART 3!
Now, knowing my account balance is empty next day i had to make the call and yes they responded promptly(GIVE CREDIT ABIT). After explaining the story blah blah and telling them that my account has been compromised. They cancelled the transactions. But sorry they have to investigate and after 10 days they will return the money. The problem here was,
1)Another icloud account holder used my account NOT MINE
2)I was told someone else who i might have known used my card. YES I KNOW BUT WHY USE IT IN ITUNES AND NOT ELSEWHERE. To that their reply was “its a very gd question”
3)I ONLY store my card details on my phone and if someone who got it is through my phone which means probably my phone is compromised or they used my card details stored in my app store.
(They kept insisting they could not have lose any information to anyone)
4) If someone else uses my card details on a different account why do i not have any prompt or notifications or why can someone else under a different account use my card details in the first place.
If u have reached to this long post at the end the main story here is for convenience we store our information on our phone or wherever but also rmb your information is conveniently available elsewhere. Pls share this post for awareness