Netizen complaints after ninja van deliver in the middle of the night and made the recipient waited the whole day for nothing.
Here is what the netizen said:
Dear Ninjavan, I do not know why you notify me that you will be delivering the parcel on 16 October 2021 on 0753 hours. I have waited the whole day at home, expecting the parcel to arrive. To my disappointment, the parcel did not arrive and I didn’t know that you guys even deliver at 0019 (17 October) this is very disappointing. As I have literally waited the whole day at home.
Please do not notify the customer that you are delivering today if you are unable to uphold the delivery.
Another netizen commented that she has the same issues with NinjaVan:
Editor notes: I also kana before delivery in the middle of the night. But lucky I haven’t sleep.