A netizen spoke to Mothership about how he allegedly found a baby cockroach in his Guzman y Gomez order on 16 March, that his sister bought from Waterway Point at about 9pm.
He consumed the spicy enchiladas and was eating his nacho chips when he saw the baby cockroach beside the guacamole.
He told his sister to take a photo before shutting the container, and he then opened it again to take more photos, and the cockroach then got out of the container and crawled across the table.
He then used a tissue to grab the cockroach and threw it inside the container, before throwing the meal down the rubbish chute.
According to Mothership, GYG issued the netizen with a full refund and offered him a complimentary meal for his family, but he declined the meal offer.
He has since made a report about the incident to the Singapore Food Agency.
GYG added that they are conducting investigations into the issue and that they take food safety very seriously.
Images source: Mr Tan via Mothership