Tunglok Group said in an update on Facebook that the customer who left their restaurant at PLQ Mall has returned to pay the bill that he owed.
Here is what they said
𝗚𝘂𝗲𝘀𝘁 𝗥𝗲𝘁𝘂𝗿𝗻𝘀 𝗧𝗼 𝗗𝘂𝗰𝗸𝗹𝗮𝗻𝗱 𝗧𝗼 𝗣𝗮𝘆 𝗛𝗶𝘀 𝗕𝗶𝗹𝗹
The guest who walked away from Duckland at PLQ Mall on 23 March made a return today. He came back asking for his bill of the half duck which he had ordered (and left behind) on his previous visit.
The same manager attended to him. They had a cordial conversation where, this time, the guest provided his feedback on the duck. He recalled having visited another branch of Duckland about 2 years ago and remembered the Irish duck to be fattier then. Hence he doubted that the duck he ordered this time was from Ireland.
We are glad to acknowledge his feedback. Indeed, he is right in noting that Irish ducks are fattier. In fact, it is the higher amount of fats (good fats, that is) that makes the Irish duck special and more fragrant. Kudos to him!
However, over time, with technology improvements in cooking equipment, we are now able to control and reduce the amounts of fats in the ducks we prepare. Based on regular feedback from our customers, we have regulated the amount of fats we retain in the duck during the cooking process.
For our customers who prefer to retain more fats in the cooked ducks, if you allow us advance notice, we will try to prepare them to your liking.
We appreciate the guest’s sincerity in returning to pay the bill. We were prepared to roast a half duck for him to take away but he declined as he was in a rush to leave.
Duckland continues to be committed to serving Irish ducks direct from Ireland as we proudly claim.
𝘗𝘚: 𝘛𝘰 𝘵𝘩𝘰𝘴𝘦 𝘸𝘩𝘰 𝘢𝘳𝘦 𝘸𝘰𝘯𝘥𝘦𝘳𝘪𝘯𝘨, 𝘯𝘰 𝘱𝘰𝘭𝘪𝘤𝘦 𝘳𝘦𝘱𝘰𝘳𝘵 𝘸𝘢𝘴 𝘮𝘢𝘥𝘦, 𝘦𝘷𝘦𝘯 𝘵𝘩𝘰𝘶𝘨𝘩 𝘸𝘦 𝘩𝘢𝘥 𝘪𝘯𝘪𝘵𝘪𝘢𝘭𝘭𝘺 𝘤𝘰𝘯𝘵𝘦𝘮𝘱𝘭𝘢𝘵𝘦𝘥 𝘥𝘰𝘪𝘯𝘨 𝘴𝘰.