Buying vouchers beforehand might not always be the best and sometimes technical errors will happen and your money might be gone.
A woman bought a $20 GoJek voucher and used it to redeem her ride but the voucher code turns out to be invalid/fully redeemed.
The problem has been going on for three months and she is unable to get a refund
Here is what she said:
Bought this $20 voucher in Jan specially to send my mum back home after cruise, I drive so I don’t need this at all.
On that day, after promo code keyed in, I got a message that promo code is fully redeemed or invalid.
So I called and messaged Shopee customer service on what to do, they said will do a refund.
Thereafter no news. And after few chasings they said no refund but extend the voucher until 12 April.
I decided to give this to a friend and same thing happened. Cannot redeem.
We went into my voucher on gojek app, there’s no way to key in code.
and then we tried to redeem it is again fully redeemed or invalid.
It’s been 3 months, Gojek Singapore and Shopee are not willing to settle this invalid code and not refunding too.
Or anyone knows how this can be redeemed?
