HSBC recently claim on 27th April 2022 that they got the second spot in their customer satisfaction. HSBC please don’t make my toes laugh lah. Let me share my experience to all of you, then you think for yourself if they still deserve the second spot.
On 2nd March 2022, I paid up my credit card bill in full (every month I did the same). After 2 weeks I check my account, amount wasn’t deducted out. I called their Customer Service and told them what happen. They promised to check with their credit card department and will come back to me within 5 working days (at the same time I checked with my other back and confirmed the amount is deducted from my account and transfer to HSBC). 5 working passed, I called up again and to my surprised the issue was not brough through to the credit card department for investigation. This time round I wrote in with my supporting document to prove my payment.
1 month passed, I called up to HSBC again and to my horrible surprised again, the email was not forwarded to the relevant department again.
Now it is 2nd May 2022 and the issue is still pending. No one from HSBC called me or reply my email.
Now you judge for yourself, do they deserve the 2nd spot in customer satisfaction?
