Is anyone affected by the dream cruise that ceased operation in 2nd Mar 2022? I booked through a travel agency last year to set sail this Mar but before I could do so, the dream cruise went bankrupt. I paid a total of $2700 for 3 balcony deluxe rooms which included everything for a 4D3N nowhere cruise. Me and my family were delighted to hear the news that dream cruise is back with another name and we were given back our credits to book again. Though it sounded very nice but the travel agency said that there is an increase in the price and we have to fork our the differences.
For the new resort world cruise with the same 4D3N nowhere cruise in Sept, the balcony deluxe is $1,658 per room with 2 persons. That is to say the total for 3 rooms for the 6 of us will be $4974. We have to also pay for the gratuities (approximate $378 for 6) and ART (approximate $120). Total which is around $5470. We have to pay an additional of $2700 more for the cruise. The agency told me that I can book a different date but not on school holidays so it could be cheaper. I told her that I had previously booked om the Mar school holidays too. She then told me that it was because this of the new cruise with the new management. I think this is really ridiculous to pay double the price now. We are unable to get back our money if we dont wish to go. What should we do now? We have till next year Mar 2023 to book a slot.
I just want to check if any had booked through travel agency and was told the same thing hat the price increase? What about those that booked directly from dream cruise? What is the offer they made to you?
Thank you.
Here are what netizens think:
- Sorry to hear about this. That is why Travel Insurance is recommended, imposed for Covid 19 or not. They are affordable due to competition. And especially huge amount is involved.
- Not sure if u wan to try go small claim tribunal.But a little bit tricky coz dream cruise fold.However, since u booked the tickets thru the travel agent. U might wan to consider claim against the travel agent?
- I believe they will also say that you bought at a promotional price then. That’s why you can’t get the same room type as this is a different company no longer belongs to Genting Hong Kong. Even a normal stateroom cost is now at $1238 inclusive of port charge. I paid $900 for a balcony deluxe.
- A good lesson and hopefully don’t travel anymore with the same management cheating people and running away from responsibilities
