A Facebook user, Celeste Azure Tan, shared how she ordered a wedding cake from Carousell for her wedding and on her wedding day, the baker told her that he can’t deliver the cake.
She also added that the baker allegedly kept delaying to provide a receipt or invoice for her order after pushing for payment from her.
Tan also added that after the delivery failure, the baker allegedly only partially refunded her the money after 2 weeks of pressing him for the refund.
She also added that she found out form other Carousell users that they also experienced similar situations with the baker.
Here is what she said
FINALIST BAKER SCAMMED MANY INDIVIDUALS
Wedding cake scam
Since young, my dream has always been to have a real wedding cake at my own wedding. So when I got hitched, I was excited and went to search for wedding cakes. We wanted to support home-based businesses that were halal and also reasonable pricing. I saw beautiful ones in this carousell listing under crisp.crumb.
Though it had 1 negative review, the rest were positive. I also searched online that it was a registered business. The seller was friendly and when asked about the negative review, he said there will be back up bakers if anything happened. We got a wedding cake with macarons.
He kept pushing for payment and after payment, he was much less responsive. He kept delaying giving me a receipt/invoice for my order.
A few days before the wedding, I texted him again to finalize the details, no reply. I texted him again the day before, no reply. Finally, on my actual wedding day at 5am, he texted me he could not deliver. There were no back up bakers. And no proof he had Covid. I was very sad and my husband was very angry.
My family had to scramble to get macarons as they were to be used as wedding favours. And we had to pay much more because of the last-minute order.
After that, he only gave back a partial refund and after 2 weeks of constant chasing and him constantly delaying, he proceed to refund the rest.
Honestly, this was a very terrible experience for my husband and I. There was no explanation for why there were no back up bakers, no proof of having covid. I do think as a business, this was not done ethically and had poor service recovery. We could have asked for greater compensation regarding the psychological stress faced on the day itself, the stress that my family had to go through to find replacement macarons and the overall negative emotions faced on the day itself. I do hope this news gets out there so consumers like me will not face similar situations
In addition, a few other carousel users also texted me of similar experiences with the baker
1. 1 ordered a wedding earl grey milk chocolate cake with macarons and only a burnt butter cake came (Wrong cake, missing macarons, no refund)
2. Another individual’s gender reveal cake was ruined and the design looked vastly different from the picture
3. 1 person ordered macarons for a special and important work event but was cancelled a day before
4. Another person’s cake was late and the cake was badly burnt inside
I found out from one of them that the person is probably a finalist in a baking competition previously.
Many people’s cakes were ruined for their special days and it is important that others are warned of this unethical baker.
Thank you for reading all the way here!
Update: Crisp crumb has since deleted most of its carousell listing and privated their Instagram account. They are under review in carousel.
Source: Celeste Azure Tan on Facebook