I would like to share an advice to everybody who go to Sushi Express outlets. No matter whether the waitress/waiter is nice or not nice, make sure that you check the correct number of plates before going to make payment at the counter.
Recently, I went to Sushi Express for the first time. Yes, it was my first time visit to Sushi Express. I took 12 pink plates. Two of 12 pink plates has a smaller white shell-shaped dish each. After I finished eating, I counted how many pink plates I took. The total number of pink dishes was 12 pink plates. Then I counted the number of pink plates again. The confirmed total number of pink dishes was 12 pink plates. The other remaining dishes are two white shell-plated dishes.
I called the waitress for an order slip. The waitress wrote “14 plates” on the order slip. I wondered why she wrote “14 plates”, not 12 plates. I did not question her at the first place because I thought that all pink and WHITE plates were counted. (Note: It was my first time visit to Sushi Express outlet.) After I made payment at the counter and left Sushi Express outlet, I saw the big poster saying “Everything $1.50 per plate”. (See Attached Photo)
I immediately re-entered the outlet and looked for the waitress. Seeing her cleaning up the plates, I asked, “How much does a pink plate WITHOUT the white-shaped dish?”. She said $1.50. It was correct. Then I asked her, “How much does a pink plate WITH the white-shaped dish?”. She said $1.50. I was shocked. I thought I might be cheated by her. I needed to re-confirm my assumption by asking her again.
I probed her, “Does the pink plate WITH the white shell-shaped dish count as ONE (1) or TWO (2) plates?”. She said it was counted as ONE (1) plate. I was very shocked and was not sure if she cheated me (on purpose) or made wrong judgement (mistake). I told her that I finished 12 pink plates. I told her that she wrote the wrong number “14 plates”. She insisted that I finished “14 plates”. She seemed to deny that she made a mistake (wrote the wrong number of pink plates). I did not know whether she either scammed me (on purpose) or made wrong judgement (mistake). I felt very upset.
To seek further clarification, I went to the manager. I asked him, “Does one pink plate WITHOUT the white shell-shaped dish cost $1.50? Does one pink plate WITH the white shell-shaped dish cost $3.00?”. He replied that EVERYTHING is priced at $1.50 PER PLATE.
I said to the manager that the waitress wrote the wrong number of pink plates. I took 12 pink plates with 2 white shell-shaped plates. The waitress wrote “14 plates” on the order slip. I told the manager it should be 12 plates, not 14 SUSHGiplates. The manager apologized to me and refunded me. I said “Thank You” to the manager for being understanding. I think the manager made the right judgement. The waitress looked not nice to me because she never show her apology to me for her misjudgment e.g. 14 plates refers to 12 pink plates and 2 white shell-shaped plates. I am not very sure whether she either scammed me (on purpose) or made wrong judgement (mistake). Maybe it could be because I asked “too much assistance” from the waitress during the eating time limit (40 mins)??
The advice to everyone who go to Sushi Express outlets: Make sure to count and re-count the number of pink plates before going to the counter for payment. If the waiter or waitress writes the wrong number of plates (e.g. white shell-shaped plate is counted as 1 extra plate.) no matter whether they make wrong judgement or just scam you just because they are not happy with your demands (e.g. for example, ask for thinly sliced ginger immediately or ask where is salmon sashimi?), please tell the waiter or waitress to re-check the number of pink plates (not white shell-shaped
plates).