Facebook user Jun Xu shared how he brought his “VIPs” to Hai Di Lao but was made to wait despite having already made a reservation.
He also shared how a lot of his orders were missed out by the staff, who “couldn’t b seen” for a long period of time and he had to go out and call the staff when he needed them.
Here is what he said
My personal experience in hai di lao,
Hai di lao had never once disappointed for my numerous years of going and supporting them
However in recent visit I am extremely disappointed by their service standards and their way of customer service.
My experience was on 30th July 2022. I had made a reservation very early in the afternoon to bring my two important VIP . There are always many other hai di Lao outlets in Singapore however I always choose to travel further to go to 313 because miss Wang the manager had always served me extremely well and had always always given her best. However my recent visit didn’t say the same.
30th july 2022.
1. reservation is for 10:15, I arrived 10:04pm, I didn’t get my table until 10:27pm. May I ask what’s the point of reservation if I still have to wait? I don’t understand.
2. Food ordered were not sent to my table. A lot of orders were missed out especially my vegetables
3. Waitress for a long period of time couldn’t be seen and I didn’t get the usual service that I always got from the staff. I had to help myself and had to cook myself and even had to go out to call the staff when I needed them.
4. Before going to hai di Lao, I told my vip that this place gives the best and didn’t have to wait at all, in the end we waited and worst of all not even a drink was offered. I had to ask for a drink than the waiter give it to me.
5. The waitress seem more busy than usual. In the past, whenever there is good service I would always tip at least $10 and above but for this time round I still gave the tip Although I was extremely disappointed.
6) when I asked for take away they even packed the soup in a paper bag that wasn’t able to withstand te weight of the soup hence after carrying downstairs and waiting for the taxi, the soup gave way and the whole soup splash on the floor and my pants. I am really so embarrassed by hai di lao
I then message and told the manager Miss Wang – I got a apology but nothing else was even explained. I really do not accept such bad experience for a well established restaurant.
