A man in India, Nitin Arora, had ordered a loaf of bread from Blinkit, which is apparently a delivery platform in India, and found a rat trapped inside the bread packaging.
Arora shared his horrifying experience with the delivery on his Twitter page on 3 February, calling it “unpleasant” and “alarming”.
He said that he ordered a loaf of bread from the delivery service on 1 February for a loaf of bread (the company reportedly promises to deliver essential goods within minutes).
His delivery soon arrived but he found a rat squashed inside at the side of the packet.
He said that he would rather have his deliveries take longer to arrive than for it to arrive with extra unwanted “luggage” inside.
Arora then contacted the company’s helpdesk and showed them a photo of the unsavoury delivery that he received, saying “look what you guys delivered today, a live rat inside the bread packet.”
Seemingly following a customer service script, the customer service attendant replied “yes, I can see your concern is genuine.”
“I deeply apologise to you for this issue. We have noted this and will escalate it from our end. Your feedback for this specific incident has been noted and we will surely take corrective measures to improve the same.”
Head of customer support responds
The head of Blinkit’s customer support, Dhanajay Shashidharan, responded to the tweet and said (SIC):
“Hi, I head Customer Support here at Blinkit. I want to assure you, we’ve taken swift action already and de-listed the partner store, even as we are investigating the matter with the store owner.”
“We have high standards for hygiene at all our stores, and with this incident, we have increased the frequency of audits at the store networks.”
Hi, I head Customer Support here at Blinkit. I want to assure you, we've taken swift action already and de-listed the partner store, even as we are investigating the matter with the store owner. (1/n)
— Dhananjay Shashidharan (@Dhananjay_6691) February 11, 2023
The viral tweet (SIC)
Most unpleasant experience with @letsblinkit , where alive rat was delivered inside the bread packet ordered on 1.2.23. This is alarming for all of us. If 10 minutes delivery has such baggage,
@blinkitcares I would rather wait for a few hours than take such items
Most unpleasant experience with @letsblinkit , where alive rat was delivered inside the bread packet ordered on 1.2.23. This is alarming for all of us. If 10 minutes delivery has such baggage, @blinkitcares I would rather wait for a few hours than take such items.#blinkit #zomato pic.twitter.com/RHNOj6tswA
— Nitin Arora (@NitinA14261863) February 3, 2023