I’m so disappointed by Samsung . As it happen so sudden .request to update software. Endup become 1 green line on screen..
Booked appointment and when down to plaza sing Samsung care, i also saw 1 guys getting this issue after update software got line in the screen but best he got warranty but still need to pay labour fees.
FOR ME NOT SO LUCKY staff told us this is not within their fault. She told us we have to paid 398 for the screen repair. .. oh gosh .
If I Don update software I won’t have this issue .now turn out like tat I need to spend 398 to repair due to Samsung mobile update software…
This is unacceptable but what we can do they refuse to repair call police come also no use, only fb live video maybe can help haha but I nvb do it …
I did see on some website about this green line issue. I assume alot ppl got this problem I really Hope Samsung Global can handle more for this issue.
Your phone now cost more then 1k not $100 i don think alot ppl willing to pay this screen repair when it turns our to be yr software issue.
Netizens’ comments
- if I am not wrong it is covered because it is product batch fault and valid to end of this month. quickly go to plaza Singapore service center. You need to book an appointment first. do it now! hopefully you can get yours done free.
- Should make a TikTok video and post. So everyone in TikTok will know how Samsung is treat consumers. You got green line. Some even screen go green.
- It happen to my vivo hp as well.
U try to screenshot your screen.. if in the screenshot it capture the line, it means 100% software issue..
If it is software issue, try do a factory reset.. it may help..
But if in the screenshot u dont see the line, it means the problem lies in the hardware… thats where u need to splash your $$$ .. - I got screen issue with Samsung Note series quite some time ago. It was out if warranty and was asked to pay a couple of hundreds for replacement. wrote an email to them to appeal against the charge, they did not reply. Write to the higher mgmt office in Sg, and still no reply. Then I wrote to the corporate saying higher mgmt in Sg don’t bother to reply. Thereafter, Samsung Sg wrote to say that they will replace the screen for free.
