On 11 July, at Jurong Gateway, I was 1 step away from being knocked down by the driver of bus 78 (SBS 3345L). The green man was still on but according to the driver he was driving too fast to stop. Imagine crossing the road halfway to have a double decker bus whisk past you. The first lady I spoke to (Siti) failed to call me back as promised.
When they did call me back, it was a guy named Lucas. After almost getting knocked down, all I get was a call saying they are sorry and the driver has admitted his actions. Lucas said on 24 July 2017 that he would send an Email. However, as of now, nothing received. I made a request to meet up with a person who can make decisions but nothing has been arranged so far. Tower Transit, it seems that your company do not value your customers.
Oh by the way, when I brought up this case to the company, Lucas mentioned that the company treat this as a feedback. How on earth can the company treat a customer almost getting killed as feedback instead of a serious complain? Maybe because the company treats this as a feedback, that is why it is taking so long to settle this case!
Source: FB post by Zhiyu Huang