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Tuesday, July 8, 2025
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GRABFOOD CUSTOMER NOT HAPPY HIS DRINK SPILLED, THREATEN TO WHACK THE RIDER

A Grabfood rider shared how a customer threatened to assault him and destroy his e-bike for the spillage of his food/drinks.

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Here is what he said

Got a malay customer wanted to WHACK me or destroy my ebike after a spillage .

Here the story:

After a spillage ,I met the customer at the rubbish chute under his block . I apologised to the customer plenty of times & followed grab procedures.

The customer kept repeated he die die do not want to live chat refund with the customer service and wanted me to go back to the merchant buy back and deliver to him . ( he was preparing to whack me based on his actions , he told me he will throw my ebike to the bin ; his way of saying he will destroy my ebike on spot )

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suddenly his friend came . I offered to pay him to deliver again but he REFUSED . he die die want me go back to the merchant .

On the hand I got one more order to complete and 2 incoming orders which is far so I was thinking whether I should listen to him by buying his drinks back but his way of talking very very duper super rude (xialan) .

The customer that wanted whack me told me he

used to be delivery food rider before , whenever his spillage he will buy the food/drink back to the customer .

I was very scared at that point of time & I scared no evidence can capture that I kena whack or my ebike destroy because is at RUBBISH CHUTE new BTO teckwhye building even I was on the call with the grab customer service I do not dare/very very scared to tell her on the spot he wanted whack or destroy my ebike ,therefore I just anyhow agreed to buy back .

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In the end I delivered the second order and consulted to my friend what to do . My friend told me just call 999 immediately hence I did.

I requested to the grab customer service to ban him because CONFIRM + chop next time in the future or in the past this thing happened , he terrorised us riders …

His car is the blue color .

I really hope this post will get viral and he will learn a lesson .

TO UPDATE ; CUSTOMER ADMITTED TO GRAB CUSTOMER SERVICE EMERGENCY TEAM ABOUT HIS ACTIONS , BANNED FOREVER FROM GRAB PLATFORM

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