A Twitter user who identified as a barista faced backlash after boasting about their ability to upsell drink add-ons to what they referred to as “stupid” customers. The tweet sparked a heated discussion about upselling tactics, customer service, and appropriate behavior in the service industry.
The controversy began when a Malaysian Twitter user shared their experience with an international coffeehouse chain’s upselling technique.
Instead of asking if they wanted additional cheese for their order, the cashier asked how many slices of cheese they preferred, subtly nudging them towards paying for an add-on.
Many users resonated with the tweet, acknowledging similar encounters and offering advice to be more attentive when placing orders to avoid unnecessary upsells.
“Stupid customers”
Amidst the responses, a barista on Twitter responded unsympathetically, admitting their ability to identify “stupid” customers and successfully push add-ons.
This tweet received significant criticism, as users found the barista’s attitude disrespectful and unprofessional.
Twitterverse Reacts with Criticism
The barista’s tweet faced a wave of backlash from hundreds of Twitter users, expressing their disapproval of the barista’s attitude. Many highlighted the importance of providing considerate customer service rather than exploiting customers.
Some users advised the barista to delete the tweet, emphasizing the potential negative consequences it could have on their personal and professional reputation.
In the midst of the controversy, Twitter users offered advice and suggestions to the barista. Some advised them to reflect on their behavior and refrain from insulting customers.
They emphasized the long-term benefits of being considerate and respectful to retain a loyal customer base.
Claims he was fired
Following his Tweet going viral, the barista posted an update saying that he was fired “immediately”, as he posted a selfie of himself donning the Starbucks uniform.
Company Response and Clarification
Starbucks clarified that the barista had been employed by them for only four days in 2021 and had left voluntarily.
The tweet did not align with the company’s values and practices, and the barista has not been associated with the chain since then.