WOMAN FOUND HOME BASED DATA ENTRY JOB, NOW THEY INSIST SHE WORKS AS CALL AGENT

Had a data entry job for a year and now they’re insisting I start taking calls every day to ‘help out’. I’m honestly so gutted about this.

I know this sounds entitled and I should be grateful for any work (and trust me, I am) but I’ve worked in call centres for 7 years and been utterly miserable in them.

I finally spotted this amazing job which was purely data entry working from home and it has been the BEST job I’ve ever had.

I’ve been able to listen to music, have Netflix playing, have my family over, cook food, take a shower etc whenever I liked as long as I met their minimum hourly targets which I always have.

Yesterday they sent me a training link on Teams for calls and are expecting me to start taking them as the queues are insanely high. I’ve tried my best to ignore them and make up excuses but they’re not having it.

They’ve been harassing me with messages asking if I’m logged in and if I’ve taken calls, sending me tons of documents with scripts and FAQ’s and logins for all the other systems I need to use.

Looks like I’m now back to the call centre life.

Netizens’ comments

1. As someone who let my job role expand to stay off the phones, whenever they try to get me back in the call queue I professionally but firmly remind them that, “I made specific trades to remove phone work from my duties and I will be unable to accomplish my other vital functions if it returns.”
2. Sounds like they’re altering the deal. Are they also altering your paycheck to accommodate?
3. You are not “entitled.” You should not “be grateful for any work”. Your company is trying to radically re-structure your duties without any pay raise and without acknowledging they’re doing so. Companies do this all the time; they depend on people just “going with the flow”. I can’t speak to your situation, but if they ask you to do this without re-structuring your role to include additional pay, I’d ignore them for as long as I can. That link? Not working for you, sorry. Taking calls? Can’t be done with everything else needed, they’ll have to actually hire someone. Realistically, what can be done if you don’t take these duties on? You’re remote now and your current conditions are a PART of your compensation.