DBS Bank services, among other online services, faced a lengthy outage yesterday (14 October) which resulted in a number of inconvenient situations for many users across Singapore.
Banking services such as iBanking, Paynow, Paylah, Paywave and Visa transactions were all down, and even physical ATMs were reported to be offline during the outages.
Earlier this morning, at about 9.25am, DBS issued a statement announcing that all of their banking services have since resumed to normal.
They earlier revealed last night that the service disruption was caused by an issue at their data centre.
DBS’s latest statement
[Update – 9.25am, 15 Oct 2023]
All our services, including DBS/POSB digibank and DBS PayLah!, have returned to normal as of this morning.
However, any customer who may still experience difficulties logging into their accounts via their mobile app can try to log in with digibank online/ internet banking using SMS OTP.
We are also aware that some of our customers’ PayNow/FAST transactions were interrupted when the disruption happened, and will be processing these with utmost priority. We will update customers on the status of these transactions when processing has been completed.
We appreciate our customers’ patience and are sorry for the inconvenience caused.
Statements last night
[Update – 10.10pm, 14 Oct 2023]
As we continue our service recovery, we would like to update our customers on the following:
• All our ATMs are now up and running
• Our branches, which were re-activated this afternoon to assist customers, are now closed.
• Some services, including DBS/POSB digibank and DBS PayLah!, remain unavailable and we continue to work to recover them.
The service disruption was caused by an issue at a data centre. The data centre provider, Equinix, has issued a statement on the incident (which affected various organisations) and is conducting a thorough investigation.
We will provide more updates as the recovery progresses. We sincerely apologise for the inconvenience caused to all our customers.
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[Update – 6.08pm, 14 Oct 2023]
Our investigations indicate that the service disruption was caused by an issue at a data centre which is also being used by various other organisations.
We are doing our utmost to swing over to our backup data centre, and expect to progressively restore services from 7pm today.
Meanwhile, all our branches (except Tampines Central, Tampines One and White Sands*) have been re-activated and are now open to assist you. Our branch locations can be found here: https://www.dbs.com.sg/index/locator.page
We seek your patience as we recover our services.
Please be assured that our systems are uncompromised, and your monies and deposits remain safe.
*POSB Tampines Central and DBS Tampines One are being relocated, while POSB White Sands is currently under refurbishment.
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[Update – 4.37pm, 14 Oct 2023]
Our customers are not able to access our banking services for the time being. We seek your patience while we actively work to resolve the issue.
We are reactivating our branches to assist you with your transaction requests
Please be assured that our systems are uncompromised. We will provide updates here as soon as they become available.
We are sorry for the inconvenience caused.