I see a lot of people on Singapore’s side of Reddit complain about and bash Grab. The fees, the prices, their support team, etc. Some of it is deserved, but the other half doesn’t make that much sense.
For example, I remember reading this post, asking whether it’s ethical for Grab to cancel his/her bubble tea order and then raise the delivery fee when they reorder.
Isn’t it obvious? It’s because there was no driver found to deliver their bubble tea, so to incentivize drivers to deliver it or go to that area, the delivery fee is raised. If you think the delivery fee is too high, you don’t need to order it.
Grab didn’t deliver the drinks and then increase the price halfway through the delivery. That would be unethical.
And then people complain about Grab’s CEO buying a good-class bungalow. Yes, that’s a lot of money and most of us will probably never have enough money to buy one 🙁 but why should we hate on him just because he has the money to buy one? There are so many more unscrupulous and unknown businessmen with GCBs.
Hasn’t Grab provided value to Singaporeans? Remember the days when street-hail taxis were hard to find? Or when you do find one of them and tell them where you want to go through their half-opened window, the driver then says “not going there” and drives off.
I don’t see why people should hate on a company/founder unnecessarily. Sure hate on them if they do something unscrupulous or with bad faith, but to hate on someone else’s success simply because they are (semi) successful accomplishes little. Or maybe that’s just the anonymous internet where it’s much easier to hate on others without showing your face.
Thanks for reading my semi-rant. Typed out a lot more than I thought I would. Feel free to share your thoughts below. Whether you hate Grab, like Grab, or you’re somewhere in between. I’m not trying to rile anyone up with this question. Just genuinely curious.
TLDR: SG Reddit appears to have a habit of hating on Grab. Some complaints make sense. Some look like they just want to hate on Grab because they can or because they don’t understand supply and demand. What are your thoughts? Agree, disagree, am I wrong?