A user has reported being overcharged by AirAsia for their unlimited Asean pass, with their debit card being charged $398.86 instead of the expected $388. The user was advised to contact AirAsia for clarification and ask for a refund.
AirAsia has a reputation for applying an additional $10 credit card booking fee, which is added to the ticket price. However, the user did not mention any such fee, and the overcharge appears to be a separate issue.
According to the user, AirAsia does not have a physical branch in Singapore, which can make it difficult for customers to contact them. However, they offered a possible solution by suggesting to contact AirAsia through their mobile app, “AirAsia Move.”
To contact AirAsia support through their app, the user can follow these steps:
- Click on the ‘Home’ icon on the bottom menu.
- Click on the user icon (top right corner) to open the drop-down menu.
- Scroll down to ‘Customer Support.’
- Select the ‘Chat with Bo’ option to initiate a chat with their support team.
Another user, Muhammad Haiqal, shared their experience of dealing with a similar issue, stating that it took AirAsia approximately two months to process and refund the overcharge.
In summary, users are advised to double-check their payment details when purchasing tickets from AirAsia and to contact their support team through their mobile app or other channels in case of any issues or discrepancies. A little patience and persistence might be necessary to resolve any disputes.
**Note: **AirAsia representatives have not yet responded to the user’s claims, and this article should not be considered as conclusive proof of the aforementioned incidents.
