Grab refuses to refund me
Has anyone ever experienced this? I booked a ride in advance 2 weeks ago and they charged me the upper bound of $34.80.
The actual ride was $22.50 which I was charged again separately. So I paid twice for 1 ride. The same thing happened when I booked a metered taxi, was charged an upper bound of $24.60 and then another $20.40 which was the actual cost.
I thought they would refund me the upper bound amounts but it’s been more than 2 weeks and I haven’t received anything, so I contacted Grab.
I’ve spent hours trying to explain the situation to them but they don’t bother reading and all give me the exact same response: they will only refund me the difference between the upper bound and actual cost. (Which I didn’t even receive either)
Has anyone else had the same issue? Did you manage to get a full refund? I really don’t know what to do because it’s $59.40 in total which is not a small amount for me (I’m only a student).
I already tried contacting my bank but they said the issue is with Grab and they can’t do anything. I emailed Grab too and I’m waiting for a reply. Is there anything else I can do? Thank you
I don’t understand why they have to charge twice then take so long to refund
Both charges were posted. The upper bound ones show “pending” but the amount has been deducted. I asked my bank and they said it’s because Grab hasn’t approved the payment but also hasn’t cancelled it
Netizens’ comments
- They pointed me to their TnCs for the pending charge, can hold for weeks
- The money is actually pending and on hold until the merchant has accepted the transaction, only after that then they can proceed with the refund and so on and so forth.