Unfair Singpost Compensation for Lost Item
Hi everyone, need some help/advice.
I sent a tracked mail containing my earphones on 12 May, and after hours of calling, they’ve finally declared my package lost today.
However, they’ve just informed me that the total compensation they can give me is $10 because it is a tracked mail. The retail price of my earphones is $249, so i think it’s quite ridiculous and that I’m not being fairly compensated.
If anyone has any experience/advice on how and where to argue my case, I’d be really grateful.
Thank you
Netizens’ comments
According to SingPost’s website: “In the event of non-delivery*, damage or loss of package; there is maximum claim of S$10 per package under this service. However, please note that extended insurance is not available.”
- I think they were pretty clear about the compensation in the event something happens to the package. Most delivery companies do that too.
It’s up to the customer to decide on a service which they are comfortable with.
Unfortunately, this round things didn’t go well for you. Next time choose a service where your package is insured. Especially when sending higher value items. - You didn’t buy insurance. The insurance is meant to cover loss of a valuable item. The $10 compensation is just kind of a refund on postage.
- I lost a package before using signpost but luckily the lost damage is capped at $88. They reimburse me the max amount.
- No insurance for the package? If not then 10 dollars is what is listed.
- Try contacting singpost rep’s and try to reason with them. (1605)
by right you are only able to be given $10 as per their policy - No choice.. lost a few things with zero compensation before.
- for parcels afaik you will be compensated based on declared value.