Merry Christmas You All, We flew to Adelaide in Malaysian Airlines and they lost our baggage twice , yes on the way to Adelaide and on the way back to Singapore!
It’s unreal that Malaysian airlines still has a licence to fly !
It’s not a big deal that you miss your luggage but airlines are usually apologetic, Malaysian airlines no way , this is what we experienced –
1) People who don’t care, and answers for everything as we are not sure, “Hopefully” you will get your bag
2) By God’s blessings your bag will be here tomorrow morning ! If it requires blessings for the bag to arrive it must be written in terms and conditions !
3) No reason for why the bag was missing both the times – One reason that was given goes “Its usual, it happens a lot, it’s common”, don’t worry !
4) Filing a missing report takes at least 90 minutes , a) Because staff are bloody inefficient b) There are tons of people waiting. To file the report
5)Nobody calls you back or follows up, The queue time to customer service is 30 minutes , 30 minutes for you to get frustrated and hang up, not to talk to anyone in Malaysian airlines !
6) You have to wait for 1 hour on a belt after a 9 hour journey to find out that your bag has not arrived !
#malaysianairlinesucks #cantfindmybag #lazymalaysisanairlines #theydontcare
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