Just sharing, In case anyone like to book a chalet at Cherry Loft Resort, my opinion kindly think twice before booking.
Our family had an unpleasant stay in the chalet during the last weekend.
The condition of the chalet And surrounding was terrible. Bad maintenance of facilties and room.
More worst to come, the clealiness of the chalet! Apparently, There are over 20 cockraches hiding and crawling in the toilet. Worst part was their staff already knew that our units have cockroaches but they still provide us with that units! My dad had caught more than 5 cockroaches in the toilet. I waited for 20 mins before their manager decided to see me. He suggested to change our both units but again we found baby cockroaches in the toilet.
Again we was given another units, Luckily there wasnt any cockroaches because if not i really do not know what to comment.
Floor was dirty, black dirty. The bedsheets and blankets was also dirty that it even caused itchness all over the body.Toilet was also terrible, they was fungus in it.
Customer service provided by their staffs and managers was horrendous. During check out, they claimed that their items inside the chalet was missing despite not checking properly. At the end of day, my family member had checked and yes all the items was there.
What i am more concerned here during our stay was the clealiness of the chalet.
This chalet is meant for family orientation which consist of people from different type of ages.
Despite all the negative reviews from agoda.com, the management of cherry loft is not working on something to improve on their current situation.
A report have already been filed because i do not want the same thing occuring to anyone here.
Up to date till now, I am still awaiting response from the cherry loft management.
source: fb post by Nad Nadya