Two Singaporean livestreamers have come under renewed criticism after posting what appeared to be an apology over an earlier online rant — only for the video to turn into another round of mocking remarks.
Winnie Heng and Vadalene Eng, who operate a joint TikTok account, were previously criticised after directing vulgarities at customers during a livestream involving the sale of sought-after crystals. Their latest response appeared intended to address the backlash, but instead generated further criticism from social media users.
In the video, Heng appeared emotional and wiped away tears with a tissue while seemingly apologising to customers who had cancelled orders. However, the tone quickly became sarcastic, with Heng making exaggerated remarks about how she supposedly regretted what she had said.
She then appeared to mock the idea of apologising, while Eng and another woman in the video could be heard laughing.
“Singapore’s best livestreamers”
The video continued with Heng questioning why she should care about the people she had previously criticised.
The pair also described themselves as “Singapore’s best livestreamers”.
In another clip, Heng told viewers that they could “wait long long” for her to apologise, using the Hokkien expression “limpeh”, which literally refers to “your father”.
The apparent mock apology quickly circulated online, with viewers criticising the pair for seemingly showing little remorse over the original incident.
The controversy dates back to an earlier livestream where the two reportedly became angry with customers who cancelled orders for highly sought-after crystal products.
According to Eng’s explanation on Instagram, the livestream had been prepared for around two months and was held despite the pair being unwell. Thousands of viewers reportedly tuned in to the sale.
Customers allegedly cancelled multiple orders
Eng claimed that some customers had managed to purchase six or seven pieces during the livestream before attempting to cancel four or five of their purchases afterwards.
She questioned whether the cancellations were fair to other shoppers who had spent time waiting for the products.
The dispute subsequently escalated, with clips of the livestream circulating on social media.
During the original rant, Heng was heard making harsh remarks towards customers, including telling one person to “go out and get hit by a car” in Mandarin.
She also made other aggressive comments and used multiple expletives while addressing the people involved.
The clips prompted criticism online, with some viewers questioning whether the behaviour was appropriate for livestreamers selling products to the public.
Rather than putting the controversy to rest, the latest video appeared to reopen the issue.
Online users accuse duo of making matters worse
The mock apology was met with another wave of negative reactions.
According to Stomp, viewers who watched the apology while it was being livestreamed criticised what they considered to be an embarrassing response to the original controversy.
One commenter reportedly said that confidence could be attractive, but argued that repeatedly using vulgar language while claiming to be influential was not a positive example.
Another questioned how the pair could still make such remarks after the original incident.
A repost of the videos on an Instagram account dedicated to Singapore-related gossip also attracted comments from users who questioned whether the pair genuinely understood why people were upset.
One commenter simply remarked that the duo appeared to think the situation was funny.
Another user went further by suggesting that customers should repeatedly place and cancel orders — apparently in response to the dispute over cancellations.
The incident highlights the increasingly complicated relationship between livestream commerce and customer expectations. With more Singapore businesses and individual sellers using TikTok and other social media platforms to sell products directly, disputes that once might have remained private can quickly become public.
For livestreamers, customer service and reputation can also have a direct impact on sales, as viral clips can remain searchable and continue circulating long after an original livestream has ended.
In this case, the latest apology appears to have done little to calm the controversy, with the sarcastic response instead becoming another source of discussion online.