Hi,
I had previously written in to the SMRT feedback form on the website with regard to the service breakdown on the Circle Line that occurred on 19 July 2018 around 11.30pm. I boarded the train around 11.23pm and was stranded inside the train that was supposed to be bound for one-north but stopped several times between stations and was stranded until way past 1am.
I did not even manage to reach my destination (as with several others) and upon finally reaching the platform at Mountbatten station and the doors opened, the station staff chased us all out as it was already “end of service”, and improperly informed us that there were shuttle buses (with no proper guidance; we could not even exit by the main exits as the gates were closed – everyone had to board the elevators to be out of the station). But it was already 1am – way past the typical public bus service, and the shuttle buses never appeared after an approximately 20-minute wait, to the chagrin of many others – I had to resort to taking a taxi ride instead.
This nonexistent management of the train incident is unacceptable and to date I have yet to receive even a single response regarding this matter. Neither was there a public statement with regard to this incident – this should have never been swept under the carpet as if it had never happened.
I am still awaiting an appropriate response.