Hi,
I writing in regarding a case file on 7th July 2018 when I have 15 unauthorized transaction done on my debit card. Not to mention the filing of police reported needed 2 hours (11pm till 1 am) where the police officer on duty at the Sembawang police post spend 45mins questioning me the purpose of filing the report (shouldn’t I file police report when there is unauthorized transaction done?) by asking me “ What is the purpose of filing this report?”
After the filing the case I was advised that my case IO will call me the next day to follow the case however 1 week past yet I received no calls.
The bank did follow up a call with me for updates as they did not receive any follow up from the police and I try reaching my IO on that week, but none of the call I made able to reach him! When he finally reached me after I left him a message ( previously I did not left him any message) he actually asked me who he should contact to follow up my case ( honestly am I the only fraud case happening in Singapore?).
Today I called the bank for follow up and the bank told me that no police officer have approached them for following up after 1 month plus. So I ring my IO again just, which I cant reach him still. I called investigation branch contact centre wanted to feedback on my case but I was advised that I can only call my IO direct line or email him directly IF I want to feedback. Can you pls advise who can assist my case?
https://www.facebook.com/singaporepoliceforce/posts/10157726708044408