A month ago I engaged the services of a carpenter. His English proficiency isn’t the best but I engaged him because he is an independent in the same vein I go to Indie coffee shops than to Starbucks.
I made 50% payment to his PayLah mobile number. However, he didn’t realize that the PayLah mobile was still tagged to the previous holder of the phone number as his mobile number was a recycled number. Obviously the poor chap did not get the payment. He went to a DBS branch to seek help but after more than 2 weeks, DBS has written to me that they are unable to help in this matter.
This situation highlights the weakness of PayLah, monies still ends up the wallet of the person who doesn’t own or use the mobile number.
It is so easy for your officers to just decide that they can’t help, it was just as easy for the poor carpenter to assume he will receive the $700 because he owns the mobile number now.
DBS needs to do more to provide all the assistance for the reinstatement of the money to the proper beneficiary.