 and that I was not familiar with her temperament){kind=link}
On Sunday the 4th of November, I had visited Clinic for Pets to receive treatment for two of my cats, Rohan and Mollee, as well as one of my uncle’s cat, Grey, who had all been showing symptoms of excessive itching.
Upon entering the consultation room, the vet and vet technician (who I have now discern to be Dr. Andrew and Eric, respectively) requested to see Grey first.
As I placed the carrier she was in on the counter, I explained that Grey was not my cat (I had mentioned this during registration too) and that I was not familiar with her temperament, but know that she was a recluse by nature. Before I could continue, I was interrupted by one of the guys (it all happened so quick, that I am not able to recall for certain who it was) saying in a loud voice “This is not your cat?”, proceeding to *shout* “Hold your cat!”.
The next thing I knew, Grey had jumped out of the box and began running all over the place. At one point she stopped, but struggled again when Eric tried to grab her by the nape of her neck. In total, there were THREE clinic personals present who were incapable of getting a hold of her. During the “commotion”, Dr. Andrew had even snarled fiercely, his face clearly showing his annoyance by the situation, while simply standing there, not attempting to help.
Grey finally ran back into the carrier, which they taped, understandably to prevent her from escaping. They had then said that they will not be seeing Grey. I was surprised by this, asking simply “Oh, you won’t be seeing her?” to which I was responded to in a condescending manner with “Yea. We can’t even take her out! Unless you can control her!”. Dr. Andrew showed me a scratch on his arm that resulted from what happened, saying, “Your cat did this to me ah.” while Eric added that “Next time, only bring cats you can handle.”
After the session had finished and they had looked at both Rohan and Mollee,
Dr. Andrew again, showed me two more scratches he had gotten on his stomach area, this time while he was standing at the opened door between the reception and the room, in full view of everyone else waiting outside.
In my family’s years of experience in dealing with multiple vets, while helping cats including ferals with all types of behaviors, we have never encountered such an incompetent one who display such horrendous attitudes.
This incident was our third visit to Clinic for Pets. While the previous two occasions (the first in April when my cat was unwell and another some time in Aug/ Sept for sterilisation) were uneventful, we have always noticed the poor manners displayed by all staff.
The remarks they had made as well as denying Grey treatment, is appalling… especially for an establishment that is listed on Cat Welfare Society as one that caters to community cats.”