Following the distribution of the Re-discover Singapore Voucher, many Singaporean has used it to book for hotel staycation. A Facebook user has recently shared his unpleasant experience of booking a hotel staycation using the voucher.
According to his post, the hotel of his choice was apparently overbooked and it took him more than 5 hours of queuing up to get to the check-in counter. Due to this, many people have gathered at the hotel lobby with no crowd management in place.
The user was later told by the general manager of the hotel that they are looking into the issue. However, they could not promise the waiting time for check-ins. The hotel later offers their guests 2 options which were to get a refund or to get another free stay at the hotel on another day.
In his post:
“If you want to use your rediscover Singapore vouchers for hotel staycations think twice. Queued for 2 hours still not our turn to check-in.
[Update] – It’s been 4 hours
I’m near to the counter and just heard that the floor staffs have no clue if there are still rooms for us. Probably more than 70 people here queuing. Many kids and old people. No safe distancing measures, nobody coming out to do crowd control. Even when we ask people queuing behind us to distance away after a few mins they start to come near again.. we can’t even get our refunds or cancel without reaching the counter. What the hell is happening? Grand Park Orchard
P/S: I also heard about similar problems with the Orchard Hotel. Are the hotels overbooked? What’s happening can we have some explanation please. At this point of time, I am just so exhausted I just want to either get a refund immediately or let me check-in.
[UPDATE 2]
Their GM came out to Address the issue, say can’t promise what time they can get us a room, offered to give a refund or give us another free stay another day or just wait at the 5-hour mark. We were at the counter a staff put us on waiting and currently until now there are still no calls from them means no room lo.”
