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Tuesday, May 13, 2025
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GUY ORDERS CHICKEN RICE VIA FOODPANDA, RECEIVES RICE WITHOUT CHICKEN, CAN’T GET REFUND

A Facebook user shared how he ordered chicken rice via Foodpanda but he received rice without the chicken.

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Instead, they replaced the chicken with vegetables because the chicken wasn’t available.

He then contacted Foodpanda customer support, who replied that they can cancel the order but he won’t be entitled to a refund for it.

Foodpanda customer support then told him that “we would have loved to resolve this issue but sometimes, it is beyond our best efforts.”

May be an image of text that says "foodpanda support 8:14 pm Hi Prem Kumar, Thank you for contacting foodpanda. My name is Eliya foodpanda support 8:14 om can see that you contacted us to add or remove food item in your order. let me quickly look into this for you. You 8:14pm 8:14 They cancelled my main dish and sending me rice... You 8:14 pm For what! foodpanda support 8:14 pm We understand that this has been an unpleasant experience. foodpanda support 8:14 pm am looking into this issue You 8:15 pm Ok"
May be an image of text that says "You 8:15 pm Ok 8:16 pm foodpanda support would like to inform you that the Chicken 烧鸡 isn't available You 8:16 pm Ya..In that case u should cancel the whole order... You 8:16 pm Instead of just charging me for rice.. foodpanda support 8:16 pm But the restaurant is preparing Oil Rice 油饭 and Oyster Sauce Vegetable 油菜. Moreover, you will be refunded for that item. You 8:17pm No You CancePmy whole 8:17 pm"
May be an image of text that says "You 8:17 pm bought chicken rice.. ain't eating rice with veg alone 8:17 pm foodpanda support can cancel the order for you but you won't be entitled to a refund for it has already been prepared. How would you like me to proceed? You 8:18 pm What kind of stupid service u all providing 8:18 pm foodpanda support We would have loved to resolve this issue, but sometimes it is beyond our best efforts. Truly Sorry. You 8:18 pm U deliver rice with veg.. U expect me to eat that alone"
May be an image of text that says "8:19 pm foodpanda support |can understand your concern but that item isn't available at the moment and that is why the restaurant has cancelled that item You 8:20 pm Ya in that case u should cancel the whole order.. Ibstead of sending the rice with vegetables!! foodpanda support 8:20 pm Thanks for the confirmation You 8:20 pm We ordered chicken rice... cancel the main item and send me the sides for what Write a message..."
May be an image of text that says "Circles VoLTE 4.3 K/s 449% 8:26 Your order Kim Kee Hainanese Chicken Rice (Boon... nON ขonเนยแบn delivery Help Order Details Your order number: Your order from: #x5lq-7euw Kim Kee Hainanese Chicken Rice (Boon Lay Place) Delivery address: 1x Reasted-Chieken烧鸡 Reasted Chieken You'll receive refund Youreceiverfundem for this item 4x Sold out Oil Rice 油饭 1x 4.00 Oyster Sauce Vegetable 油菜 4.00 Subtotal S$ 8.00 Total (incl. GST) S$ 8.00 panda mart Free delivery Treat yourself with our fast delivery"

Images source: Prem Kumar Facebook

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