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GUY SHOPPED FROM LAZADA, ITEM NO-SHOW & SELLER ALLEGEDLY REFUSED TO REFUND

A netizen shared how he purchased a carton of drinks online via Lazada.

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The items didn’t arrive and it was allegedly marked delivered by the seller.

He then contacted customer service who told him to file for a refund, which he did but was rejected by the seller.

So he contacted Lazada again, who told him to repeat the steps again, which he did but was rejected by the seller again.

The netizen said that according to Lazada, this is the only way to get his money back.

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He then reported the incident to the police.

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May be an image of text that says "12:18 Laz 6°6 Lazada Hello Seller once again rejected the refund request RPouc OrderNo.54478316235292 And your online customer service is totally not helpful all!! I've already explained them I've filed the request twice and they just copy and paste reply me asking me to "file refund quest' "I!!! This is unacceptable! Do something about it!! I'll share this experience to social media if not solved soon. GIF Aa"
May be an image of text that says "12:08 A Refund Details Sorry,the seller declined your request. Rejection Reason Not covered by lazada policy Related Product Genki Forest Sugar Free Genm... Flavor:Genmai $22.80 Request Reason: did not receive the package Refund amount: $18.00 Order No.54478316235292 Requested on: 17 Jun 2021 13:41 Refund Method: WALLET _DBSPAYLAH Sold by: Prestigio Delights"
May be an image of text

Images source: Allan Dong on Facebook

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