An elderly man had to make several trips to deliver one customer’s food after the FoodPanda app screws up. The man who is in his 60s was told by the customer that some of the items were missing, the worried elderly rushes back to collect the missing items but realised that it was the app that screwed up the old man’s day.
Here is the story:
So this happened today…
Ordered food and beverages for 5pax from FoodPanda at 7:34 pm (from Maxwell Hawker Centre)
A deliveryman in his 60s made the delivery at approx 8:15 pm
I noticed that there was only 1 food item with 5 beverages.
The deliveryman said that the food consolidator confirmed that the order was complete before handing it over to him.
I showed the deliveryman my order list, and without complaining or pushing the problem back to me, the deliveryman offered to head back to Maxwell Hawker Centre to get my food, which I agreed to without any fuss.
It started raining around 9 pm.
Foodpanda called me at 9:10 pm to inform me that their deliveryman is at my door, but he wasn’t.
The same deliveryman returned at approx 9:15 pm with an additional food item, drenched and extremely apologetic.
The food consolidator had knocked off for the day, and some of the stalls that I had ordered food from had closed. The delivery man was on the brink of tears and offered to reimburse me $50 so that he would not get penalized by Foodpanda. I firmly rejected his offer and told him that it’s ok, I know that the platform is prone to f**k ups.
Deliveryman pleaded with me to call Foodpanda to inform them of the situation so that he wouldn’t get penalized. Amidst navigating the Foodpandaa App, my order was updated, having removed 3 food items and the cost. Foodpanda, you really need to be less rigid and more compassionate.
We have reached out to Food Panda to comment
