A netizen shared a story online and was attracted by the free delivery promotion but turns out its not free at all.
Here is the story:
Hi All, Just wish to precautionary *do not ever* order from Good Year Restaurant. *Avoid* at all cost. I seldom post this kind of thing but honestly after thinking about it,1 month later I decided to post this. Long story short, I ordered food specially for Father’s Day from this restaurant.
Despite they promoting “free delivery for orders about $100 and above”, I was told there still is a $5 delivery fee for the west area. For which I had to proceed with that as I do not wish to delay my Father’s Day reunion dinner. Next, on the day prior, they billed me and suddenly the surcharge is $7 for the delivery fee. Honestly, why so unethical? how to cancel on the day before the big day itself right?
I tried to clarify only to get this reply: “ok pay 5 then thank you” I mean, isn’t that the original agreement?
As pissed as I’m, I do not wish to ruin the day for my dad and my family, hence I just went ahead to pay $7.What else can go wrong right? Yup, delivery on the day itself. At about 5.20 pm, I messaged the person and asked if the food is OTW (on the way), for which they replied yes. Frankly, no message or anything to prompt that your food is on the way, customer have to ownself ask. The food order is 6 pm. The food arrived at 7pm.No apologies were given.
All my family members had to wait since 530pm (since they arrived earlier)Enough said.
Order at your own cost. & time.*add-on* to clarify things.
1.I ordered on 13 June, stated delivery time is 6pm on 19 June.
2. While I understand we should exercise empathy, this kind of customer service attitude really isn’t what is expected for a Father’s Day dinner. It wasn’t a sponsored dinner.*admin do delete if inappropriate* but I really do hope to warn others.