A Facebook user, Nazreen Ogisi, said in a Facebook post on 13 June that an insurance agent from AIA allegedly gave her daughter a balloon but then took it back after finding out that the woman didn’t fit their customer profile.
AIA Singapore has since said in a statement that they are “sorry for the unpleasant experience” and that they have “counselled the representatives involved in this incident”.
The company added that they have reiterated their roadshow guidelines to all of their insurance agents and are working closely with them to adhere to the highest standards of professionalism.
AIA Singapore also added that the team has “connected with the individuals involved to address their concerns”.
The insurance company also added that while insurance representatives or agents are authorised representatives of AIA, they are not employees of the company.
Give balloon then take back
The incident in question happened on 10 June at Century Square Mall, where Ogisi was with her 2-year-old daughter when they were approached by an insurance agent.
The insurance agent gave the little girl a balloon, and Ogisi then understood that the lady was an insurance agent from an AIA roadshow booth nearby.
She then proceeded to answer some of the insurance agent’s questions, but after that, the agent then took back the balloon from the child, allegedly because the woman didn’t fit the insurance agent’s customer profile.
Ogisi then took to Facebook to call out the insurance agent’s lack of professionalism.