A man aired his grievances with Anytime Fitness @ Bugis after being unjustly charged $60 by the gym for allowing another person to enter after him.
The woman, seen in the video “tailgating” the man, Alan, into the gym without him knowing, and after the incident went viral online, the gym has since issued a public apology.
Unfair Charges
The controversy arose when Alan visited the Anytime Fitness Bugis outlet. On the day, he entered the gym, inadvertently leaving the door open behind him.
This action allowed another individual to enter the premises without scanning her key fob, raising concerns of unauthorized entry or “tailgating.”
Anytime Fitness took a strict stance on the matter, considering Alan responsible for the unidentified person’s entry due to his failure to ensure the door was closed behind him.
The man posted a video on Tiktok explaining that he was unfairly charged $60 by Anytime Fitness Bugis outlet for “allowing” someone to tailgate him into the gym.
The gym had reportedly told the man that he would be charged a $60 fee for tailgating if he can’t verify if the person behind him was a gym member, but the man said that he didn’t see the woman.
Anytime Fitness’ public apology
The management of AF Bugis was made aware of an issue that was highlighted by members of the public about the enforcement of tailgating policies.
Our tailgating policies exist in order to protect members as well as ensure a safe environment for all gym users. However, it is clear after review that the interpretation of the incident was erroneous, and the subsequent action taken by the staff of AF Bugis was a mistake. Members in good standing should not be penalised for a lapse in our security systems.
The management of AF Bugis would like to sincerely thank the members of the public and express our gratitude for bringing this lapse in protocol to our attention. Incidents like this are what will ensure we improve our systems and we will continue to work towards providing even higher standards of service to all our members.
The management will take all necessary steps to ensure proper reparations are made for the wrongful actions taken against the member in good standing and take all necessary measures to ensure no such incidents occur in the future. We express our sincere apologies to the member in good standing.
