A netizen, Sophie_Wilde, recently shared her unfortunate experience at the Apple Store in Marina Bay Sands, Singapore, where she claims to have faced issues with a passport error leading to a failed tax refund.
The incident reportedly cost her about $100, and she is seeking advice on whether she can contact Apple for compensation.
According to Sophie_Wilde’s post, she purchased an iPhone 15 with her passport at the Apple Store and received an invoice for a tax refund.
However, due to a mistake made by the Apple employee, her passport number was reportedly written incorrectly on the invoice. Consequently, Sophie_Wilde was unable to claim the tax refund at the airport.
The user mentioned that she approached the tax refund counter, where an officer informed her that this issue was not uncommon. He suggested contacting the Apple Store or visiting another Apple store located 4 miles away.
However, with only an hour left until her flight and difficulties reaching the store by phone, Sophie_Wilde found herself in a challenging situation.
She expressed frustration about the actions of the Apple Store employees, noting their quick and hasty behavior during the sale.
Sophie_Wilde claimed to have confronted an employee about the rushed process, to which the response was allegedly dismissive, with the employee saying, “If you want to be slow, go upstairs and take photos or something.”
Seeking advice from the online community, Sophie_Wilde questioned whether Apple in Singapore would compensate her for the loss or if she should consider filing a lawsuit.
She urged others to be cautious and verify information provided by Apple Store employees, pointing out potential issues with numbers that look similar, such as confusing the number 0 with the letter ‘u.’
In response to the discussion, Sophie_Wilde clarified that she is a lawyer in her own country and mentioned that she posted online seeking advice on potential solutions within the last hour before her flight. She emphasized that she did not want others to go through a similar experience.
This incident has sparked a conversation about customer service standards and the potential repercussions for Sophie_Wilde, who is contemplating her next steps in seeking compensation from Apple.