location: sembawang shopping center TENG SHENG KOREAN BBQ & STEAMBOAT
date of visit: 28/12/17 4pm
~ 7 of us (4 adults, 2 kids & an infant) entered the shop at 4pm
~ asked for the total pricing for 7 of us (standing at counter)
~ was quoted $137
~ ok with price quoted & proceeded
*during payment*
~ bill came up to $152
~ male staff said price quoted was before gst
~ made payment but decided to get the male staff’s name as i wanted to make a feedback to their management
~ male staff started shouting at us “why should i give u my name!” (with his fingers pointing right in my face!)
~ i asked “why not? you quoted me a price which i agreed and there is a difference when making a payment. i have already paid but i need to know the name of the staff who gave me a different price. normal isnt it?
~ continue raising his voice, he said “i do not have to give you my name! this is my human rights!”
~ agitated from all his shoutings & finger pointing at me, i told him “you gave me a wrong quotation!”
~ he shouted “one of the kid is above 1.4m he cannot be charged as a kid’s price!”
(pls note that initially he said price quoted was before gst! and then came this reasoning)
~ “am i suppose to know? i am not your staff! we asked you for the pricing before we decided to dine here! now that there is a difference, i just want your name as a reference!”
*came another young staff (a girl), offered her help*
female staff: how can i help?
me: i just want his name as a reference as there is a price difference in his initial quotation and actual bill.
female staff: ok..so?
(face palmed)
throughout the whole saga, male staff was still raising his voice and refused to give me his name as reference
*during our meal*
~ service was slow
~ staff was rude & said “that’s all we have!” when we asked if they still have stock for some empty ice cream tub
hooligan way of running a restaurant? took a look at their recent reviews (screenshot attached) all were bad reviews!