A coffee shop in Chao Chu Kang has sparked outrage after responding to negative reviews on Google with insults and derogatory remarks.
The controversy began when a customer left a review stating that the coffee tasted bland. Instead of apologizing or offering to improve, the coffee shop owner responded with a dismissive and offensive comment, telling the customer “ok don’t come back clown”.
However, this was not an isolated incident. Further investigation revealed that the owner had responded to at least four other negative reviews with similar insults. In one instance, a customer complained that the food was overpriced, to which the owner replied “poor dog”.
The coffee shop’s aggressive and unprofessional responses have sparked widespread criticism, with many calling for the business to take responsibility for its actions and treat customers with respect.
The incident has also raised concerns about the importance of customer service and how businesses respond to feedback. Instead of addressing the customer’s concerns and working to improve, the coffee shop owner chose to lash out and insult the customer.
As the news spreads, it remains to be seen how the coffee shop will recover from this public relations disaster and whether customers will continue to support a business that has shown such disregard for their feedback and feelings.