A tuk-tuk driver in Chiang Mai has been called in by police after a heated exchange with a Chinese tourist went viral online, sparking concerns about Thailand’s image as a safe travel destination.
The incident, captured in a widely shared video, showed the driver shouting and making rude gestures near a hotel in the city centre. The Chinese tourist, who uploaded the video under the title “Thailand is not safe,” claimed he was harassed after refusing a ride. He alleged that the driver verbally abused him and even resorted to physical aggression, prompting him to lodge a report with local police.
The video quickly gained traction on Chinese media platforms, where tourism outlets criticised Chiang Mai as an unsafe destination for travellers. The uproar has since drawn the attention of Thai authorities.
Driver Explains His Side of the Story
On 1 September, the 27-year-old driver, identified only as “A,” met with Police Colonel Prachya Thisala, superintendent of Chiang Mai City Police Station, to give his version of events. He admitted to reacting angrily but claimed that the tourist had shouted a profanity in Chinese that insulted his mother, which triggered his outburst.
“I’ve been driving tuk-tuks for two years and sometimes tourists curse at me, but this time it was about my parents. I lost control, and I’m sorry for how I reacted. I know this has hurt Chiang Mai’s reputation, and I won’t let it happen again,” the driver said during his meeting with police.
A screenshot from the video showed the driver in downtown Chiang Mai raising his voice and using crude hand gestures. The case has since raised concerns about the conduct of public transport operators in Thailand’s tourist hubs.
Police Call for Professional Conduct
Police Colonel Prachya confirmed that the tourist had filed a daily report but had yet to provide a full statement. Authorities are now working with the provincial transport office to investigate the matter.
“This incident has significantly affected Chiang Mai’s reputation,” Colonel Prachya stated. “We are urging all passenger vehicle operators, including tuk-tuk drivers, to remain calm, show patience and ensure respectful service for both local and international visitors.”
The police also announced plans to coordinate with transport operators to reinforce training and set clearer expectations on professional behaviour, hoping to prevent similar disputes in the future.
As Chiang Mai remains one of Thailand’s most visited cities, with tourism being a key economic driver, officials stressed the importance of protecting the city’s image and maintaining trust among travellers.