Facebook user Ki Ki shared a couple of photos online after spotting a cockroach inside the display cabinet of pastries at the Delifrance outlet in Lot One on 11 May.
She said in her caption that the small cockroach, which appears to be a baby cockroach, was seen inside crawling all over the Pain Au Chocolat and Sultana Croissant pastries.
However she didn’t mention when the sighting was spotted.
Concerned netizens responded to her Facebook post and questioned the food safety at the outlet, with a few tagging Delifrance and the National Environment Agency to get their attention on the matter.
One netizen highlighted the recent spate of cockroaches being found in food, and attributed it to the hot weather.
Shortly after the photos were posted online, Delifrance Singapore commented on the post and issued an apology about the incident.
They said that they will be taking full responsibility for the incident and that they have since closed the outlet for deep cleaning.
They also highlighted how they regret what had happened despite their strict SOPs on hygiene and cleanliness and apologised for the incident, saying that they take the safety of their staff and customers very seriously, before asking the OP to send them her particulars so that they can “make things better”.
Hi Ki Ki,
We sincerely apologize for this encounter during your visit today.
Despite our strict SOPs on hygiene and cleanliness, we are regretful for this incident as we have always taken the safety of our customers and staff very seriously.
Please be assured that we’re taking full responsibility of this issue, and have taken immediate action to close the outlet for deep cleaning and regain control of this matter.
In the mean time, please DM us your particulars so we can make things better.