Incident Overview
Benny Tan recently shared a concerning experience regarding his daughter’s contact lenses, which unfortunately broke into two pieces while in her eye. Fortunately, they managed to remove the fragments without any serious harm. The lenses in question were purchased from Owndays, and Benny has reported the incident to the Health Sciences Authority (HSA) to raise awareness about the potential risks associated with these products. He urged others to exercise caution when using contact lenses from this brand.
Response from Owndays
Shortly after Benny’s post, the official Facebook page of Owndays Singapore responded promptly. They expressed their regret over the incident and inquired about the well-being of Benny’s daughter, hoping that her eyes were not adversely affected. The company requested that Benny reach out to them via email at [email protected] to address the situation urgently and provide the necessary support. They concluded their message by wishing for a swift recovery for Benny’s daughter.
Community Reactions to the Incident
Following the alarming incident involving a user’s daughter and her contact lenses, several community members took to social media to share their thoughts and experiences regarding contact lens usage. The comments reflect a mix of skepticism, personal anecdotes, and brand opinions.
Skepticism About Lens Handling
One user, who has worn contact lenses for over 30 years, expressed disbelief at the incident, questioning whether the lenses were handled with care. This sentiment was echoed by others who suggested that the type of lens could also play a role in such incidents. Another user speculated that the lenses might have been hard lenses, while another dismissed this notion, stating that hard lenses are rarely used today due to their discomfort.
Discussion on Lens Quality
A different user pointed out that the brand in question does not offer hard lenses and suggested that the torn lens was likely a defective soft lens, possibly due to being too large or dried out. This comment highlights the importance of lens quality and proper fit, which can significantly impact user experience.
Value for Money Concerns
Another user weighed in with a more critical perspective, suggesting that the quality of the lenses reflects their budget pricing. They implied that consumers should not expect high performance from lower-cost products. This comment resonates with many who believe that price often correlates with quality in consumer goods.
Lens Durability Factors
One user contributed to the discussion by noting that lenses can tear due to prolonged wear or dry eyes. They mentioned that colored lenses are particularly susceptible to drying out, sharing their own experiences with both regular and colored lenses tearing despite careful handling. This insight emphasizes the need for users to be aware of the specific characteristics of the lenses they choose.
Brand Alternatives and Customer Service Issues
Another user advised against purchasing from the brand in question, suggesting that there are better options available, particularly daily disposable lenses. Another echoed this sentiment, stating that they had stopped buying from the brand due to poor customer service experiences. This feedback highlights the importance of customer support in maintaining brand loyalty and consumer trust.
Conclusion
The comments surrounding the user’s post reveal a diverse range of opinions and experiences related to contact lens usage. While some users express skepticism about the incident, others share valuable insights into lens quality, durability, and customer service. This dialogue underscores the importance of consumer awareness and the need for brands to prioritize product quality and customer satisfaction.