So my husband rented a beautiful hotel room for us on my birthday in a beach in Miami.
Said room was a large studio and had two tvs so it was obviously designed for guest to also have guest.
Well at 9:30pm on a Sunday night 3 hotel staff (one not even in uniform) came knocking on our door saying that we need to keep it down because our neighbours filed a noise complaint. The hotel was pretty empty and they placed another family next to us which we though was weird but whatever however, we said okay and that our family was leaving.
Then the employee proceeded to go on about how she will call the police. Again, our family was leaving. It became escalated when I asked why she was threatening police presence. I then stepped away from the door and allowed someone else to speak with her. But later, when I asked the manager if the protocol was followed they said no and they don’t need to. The reason I am upset is that we are Asian.
So calling the police unnecessarily could have escalated the situation in a dangerous way. Today I was speaking to the GM of the hotel and I want to know if I’m maybe taking this too far.
I also want to add when we went to the manager and told them that she threatened police presence the employee that came to our room said we were lying then we insisted we weren’t she tried to say she wasn’t comfortable having us stay there that night and that we needed to find somewhere else.
When we asked if the hotel they were moving us to was comparable to that one she said no.