CUSTOMER REQUESTED A REFUND ON LAZADA BUT WAS REJECTED FOR “SUSPICIOUS ACTIVITIES”

A netizen posted on Facebook claiming that a refund could not be made due to “suspicious activities” on her account.

Here is what she said:

I purchased a product at Lazada platform on 23 April and realised that the product is a pre order with waiting period of 6 weeks I requested for refund immediately after about 15 mins of ordering. However Lazada has rejected my refund ever since citing suspicious activities.

My voucher is worth $223 Did any of you experience such scam from Lazada and what can I do to get back my voucher value pls?

Thanks