Just want to bring awareness to those who are using or are planning to sign a plan with TPG TPG Singapore. Please stay away from this company, go for other telcos but not this. I have used several telco services before, this is the worst I have encountered so far. It’s just ridiculous.
Initially, they marketed themselves to be a telco with affordable plans and had some early bird promo for senior citizens in 2020. Hence, my parents were keen and I helped them to sign up for it.
The first SIM card I collected was in July 2020. Was a faulty SIM card, no mobile connection at all from the first time we used on a phone. So, a few days later, I went down to the station to check with the staff.
The staff told me that the SIM card’s chip was defective. So I asked if I could get a new one. He told me he will help to cancel our current line with them first and asked me to re-register for a new line to get a new SIM card. And told me they will refund me back the first SIM’s card registration fee in 14 business days.
So I did what he shared with me. But the first line’s refund didn’t come in even after one month. I emailed in for help, no one responded. So I went down to the booth again to try to check on the status of the cancellation of the line (besides the refund of the registration fee, I wanted to make sure if they really cancelled that line and will not charge further monthly fees from my card).
At this point, it’s August 2020. The lady at the booth helped me check and told me the refund was not put through yet. Maybe the guy who attended to me forgot about it. And that she will put through the request again and asked me to wait further.
I waited further till September 2020 and I gave up on using their service. I emailed in to cancel both of the lines. But, still no refund or responses. The emails I’ve been sending in got no replies other than their auto-response saying that they are overwhelmed with customers at the moment and will get back to me soonest possible.
And by October 2020, I gave up about the refund and everything. Cancelled my card to make sure they don’t make further charges to me.
Then… Surprise surprise~ 19 August 2021. ALMOST 1 YEAR LATER. They replied to my email asking me for details for the refund I requested. And also stated in their email “Should we not receive a response within 7 working days, we will close the matter on our end.”
WHAT. A. JOKE.
I waited months for their assistance and replies. None. And I really gave up and literally forgot about the whole case coz I felt it’s just $10 only, I don’t wish to waste anymore of my time.
But they emailed me ONE YEAR LATER, and ask me to respond back to them within 7 working days, if not they will close my case.
HUHHHH??? I thought the case closed long time ago since they practically ignored me for about a year. Now, they want me to respond back to them ASAP if not they will close my case?
Please TPG, get a grip. You can keep my $10 and used it to pay your customer service team to respond back faster. Or have some common sense that if it’s been a year of no response, then don’t go and email the customer and cause the customer to remember what had happened.
Seriously, ZERO customer service efficiency & ZERO common sense.
Please be aware of this company everyone.