Beware when you are purchasing your travel insurance.
I bought mine travel insurance with DirectAsia Insurance.
Unfortunately my luggage was damaged during my vacation, so I was claiming my insurance.
7 Aug – Submitted a claim to DirectAsia Singapore via their website and provided all the necessary documents.
Email was send to me with the claim number and stated that someone will get back via email or call within 5 business days.
18 Aug – Call up DirectAsia to follow up but I was told by the customer service that the person handling my case was out for lunch and will return my call when he back.
28 Aug – Until today, not a single call by the person handling my case (Nicholas Chua/Senior Claims Specialist)
I called the hotline again this morning, but unable to get any assistance.
1st I call 65321818 and the CS told me this is not the correct number to call, and provided me another number, 66655555. And when I dial the number provided another CS told me that he is unable to assist and ask me to send email for non emergency case.
I have send 3 reminders via email to the Senior Claims Specialist but till now no response. Shall see when I can get an update on the status.
Those who are looking to purchase travel insurance, think twice even the price is good and coverage is abit better then other option.
Here are what netizens think:
- Take money clever, but when time to claim money very very difficult. Insurance are a scam.
- Please buy from a reputable Insurance company. I had the same experience with them too!
- I bought from an agent. Luggage bag damaged during one trip. Came back, take picture, sent to agent n received amount in about one week. I guess you buy from someone whom you trust will do his job and leave it to him to process.
- Sometimes is not about which insurance companies you bought from. Important is the officer in charge handling your case is responsible and communicate with the customer/insured and give them the assurance that their claims is taken care of.