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Friday, June 21, 2024
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CUSTOMERS ARRIVES AT 5PM ON X’MAS EVE CLAIMS HE SHOOED AWAY! SELF ENTITLED OR BAD CUSTOMER SERVICE?

source: screengrab from youtube

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I like to file a complaint against Starhub for chasing their own customers away, especially when we are about to renew our TV contract. We came to the Westgate Starhub outlet at 5 pm on Christmas eve and they stopped us from going in.

I thought their closing hours are 6 pm because of Christmas eve, so why are they close earlier than the stated time? This leaves a very bad impression on your current and potential customers, with this kind of bad customer service, don’t expect the other customers to be that happy the next time.

Source: FB post by ‎Henry Chwee‎ 

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