DBS bank said in a Facebook post earlier today that they are aware of numerous duplicate transactions on “selected debit and credit cards”.
They are currently working on the issue.
Netizens shared how they were charged twice for the same transactions for unbeknownst reasons, and DBS was bombarded with calls from customers; with one netizen saying that he/she was put on hold for 30 minutes due to the high number of people calling in.
DBS said:
“Please be assured that any duplicated transactions will be refunded. We apologise for the inconvenience caused and seek your understanding.”
Users also reported being unable to access their iBanking accounts through the apps and on the DBS website.
One woman, Ms Chua who works as an administrative executive, also reported that her duplicated payments resulted in her entire savings almost being wiped out, leaving her with only $10.
“After checking my account, I realised my savings was almost wiped out.”
Her duplicated transactions were mainly to merchants.
Images source: Capitaland, DBS, Facebook